Terms & Conditions
Terms and Conditions
Please read these terms and conditions carefully as it governs the relationship between us and you and limits our liability to you when you purchase products from us. By accepting these terms and conditions, you are forming a contract with us and agreeing to the terms and conditions that appear below. References to “you” and “your” are to you as an individual. References to “us”, “our” and “we” are to www.goldenlushextensions.com.
All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability, and any guarantees warranties or representations made as to delivery time and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays. Golden Lush Extensions are absolutely entitled to refuse any request made by you. If your order is accepted, we will inform you by emailing you or else by calling you.
No order you place shall be deemed to be accepted by us until we have received payment from you and issued a confirmation of the order.
You must ensure that the terms of your order, including the address for delivery, are complete and accurate.
We shall endeavor that all orders are met within the time period estimated. Packages are dispatched within 2 hours of your order being confirmed
We shall not be held responsible for any delays encountered by the delivery courier or should you not be at home to receive your order nor collect from the courier within the designated timescale.
We shall not be held responsible for the package with signature NOT require. If your delivery requires a signature, and you miss the delivery, the parcel will be returned to Purolator retail store nearest to your location.
NSR: If it's safe to leave the package unattended at the delivery location, you may request No Signature Required (NSR) by leaving blank in the comments or designate where the package can be left. If you choose NSR (No Signature Require) by leaving no request for your comments, and your parcel is lost, stolen, or damaged, Golden Lush Extensions and the Courier will not be held responsible. Please make sure you indicate signature require held accountable for lost, stolen and damaged. Couriers are given less time to deliver NSR packages and will not try neighbors, or follow instructions that require them to do anything except leave the package without contact.
RS: Order over $400 value may subject to require a signature when being delivered for 100% secure and buyer protection. We will not hold responsible for no signature required (NRS) when parcel had successfully delivered as shown on your tracking number. Once an order has been placed by you and accepted by us, you have 1 hour to contact us to make a cancellation.
Delivery of the products shall take place at the delivery address contained in your order.
Any dates or times specified by us for delivery of the products are intended to be estimated only and time of delivery shall not be of the essence, and shall not be made of the essence by notice.
Please note: If your order has been placed before our closing time and the package can not leave the facility same day due to weather condition. Golden Lush Extensions will delay one business day.
We take special care to show correct sizes and specifications and such descriptions.
All colors are as near as can be displayed on a computer monitor. We do not guarantee the availability of any item.
Hair extensions are a natural product and issues can occur from time to time, however, if the correct steps are followed (aftercare etc.), and the hair is deemed faulty after testing by us. We will offer replacement hair in this instance but will not offer any form of refund for products or fitting charges incurred. Prices and special offers are correct at the time of goods being displayed on The Website but are subject to alteration.
Important note**: Online/in-store price may subject to change without notice as we quote all prices by hair productions cost.
If for any reason your customer refuses to accept delivery of the products, all risk in the products shall pass to you and we may, at our discretion, charge for return of the products to us, a storage fee and a redelivery fee to another address nominated by you.
Golden Lush Extensions cannot be responsible in anyway how the buyer used or treats hair extensions or any other product. This includes incorrect application, damage from perming, dying or cutting.
Before contacting Golden Lush Extensions to report a lost order or late delivery, please follow this steps below:
1) Have you checked on the status of your order UPS/Purolator Tracking system/number?
2)Has it been over 48 hours since your order dispatched (see our Terms and Conditions of Sale
3) Have you contacted your local Sorting Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you?
If orders have been processed or dispatched, your order can not be canceled. Cancellations can only be changed while in the processing stage and contact us within one hr before dispatched.
RETURNS AND REFUND POLICY
If you are not 100% satisfied with your order/color did not match, we do offer an exchange/refund policy. If you are returning or exchanging our aftercare products, they must not be opened or must be in their original packing as must all of our products. Hair Extensions must be unused. If you have used them, we are unable to accept these back to due to hygiene reasons. If you opened the bundle and had not used the hair, it is 100% non-refundable and exchangeable.
Open cases for ALL matters will be opened for 14 business days. Once a confirmation is given and agreed on both parties, items must be returned within the 10 business days. This will allow the extra time for you to return your item.
You may request to extend the date by sending your email request to [email protected]
All offers on The Website are subject to stock availability and Golden Lush Extensions reserves the right to restrict or refuse any order at any time. In the event that any order is incorrect, it must be notified to us within 7 (seven) days after delivery. Our store accepts return within 21 days. In the case of incorrect orders, the products shall be returned to us for exchange, and we shall redeliver the correct order at our own cost.
All returned goods must be in saleable condition, and the hair products must not have been used or handled, example; packets opened, brushed, worn, labels removed, etc, for health and hygiene reasons. Hair returned for exchange must not have been removed from the cardboard for hygiene purposes.
Refunds will be considered on individual basis and only in case the product has not been opened, used or handled and a replacement cannot be provided (product discontinued or out of stock). Your full refund will reverse to the same tender as your purchased transactions after full inspections when items arrive at our facility. All shipping fees are non-refundable and that we strongly advised that you reviewed our terms and conditions before you complete checkout agreement. Your return mailing fee may compensate if errors are ours.
The products returned to us, become our property. We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.
We want you to be happy with your purchase and should for any reason you are not completely satisfied with your product please notify us immediately and return the product to us for exchange in its original packaging.
PICK UP FROM G.L.E. STORE
Golden Lush Extensions provide you more options if you wish to pick up your products or have it delivered to your door via Purolator. You had complete your checkout by selecting “Pick up from G.L.E. store free of charge.Once you're already purchased, select Pick up from G.L.E. store at Checkout. If you would like to change to shipment option. It is not too late, please inform our team by calling to the store or by email.
If you would like someone else to pick up your items, please inform our team indicating on your order status, “Someone else will pick up these items”. To pick up your items at Golden Lush retail store, you will need to bring the order ID number and a valid government-issued photo ID. If you have designated an alternative pickup contact, they will need to bring the order ID number and a valid government-issued photo ID.
Pick up hours of operation
Your order can be picked up during regular store hours Monday – Friday 9:30 A.M. – 6 P.M. ET.
Your order can be picked up during regular store hours at the customer service desk.